Terms & conditions

The Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use, form an Agreement regulating our relationship with regard to the use of Tiyatel Communications Pvt Ltd (TCPL) Products and Services by you.

VISITORS TO THIS WEB SITE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS ("TERMS") SO PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE CONTINUING TO USE THIS SITE.

You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. TCPL  may add to or change or update these Terms of Use, from time to time entirely at its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of a Site after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.

"Agreement" means the Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use including other T&C at other portals of TCPL. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced.

Portal/Site means the TCPL platform owned and operated by TCPL.

User/You means and includes any Customer / Users / You (the person or any legal entity) who uses the services offered by TCPL through its Portal.

Terms of Use:

General :-
     1) THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES        
         THEREUNDER, AS AMENDED FROM TIME TO TIME. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND 
         DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
                        
      2) For the purpose of these terms of use, whenever the context so requires:
               (i) "Affiliate(s)" shall with respect to Company include any person directly or indirectly controlling, controlled by or under the 
                     direct or indirect common control with the Company including its subsidiaries and associate companies.
               (ii) "Company", "We", "Us" or "Our" shall mean Tiyatel Communications Pvt Ltd., (TCPL) having its registered office at My Home 
                      Avatar, Pappulaguda, Narsing Road, Hyderabad – 500032 and its successors and assigns.
              (iii) "Customer Application Form (CAF)" shall mean the Form filled by the customer of Telecom / Internet Services as required 
                      under applicable law.
              (iv) "MSISDN" means the Mobile Subscriber Integrated Services Digital Network Number.
               (v) "Product(s)" includes Site, Tiyatel, applications and services.
              (vi) "Service(s)" shall mean all Services that Tiyatel provides to its subscribers through the Site including but not limited to 
                      Broadband Services, Digital Television Services, Over the Top Boxes, Stream TV 4K boxes, Content Streaming, 
                      entertainment and gaming services and value added services and all other Services that may be launched and provided 
                      through the Site.

             (vii) "You" or "Your" shall mean any person accessing this website www.tiyatel.com (Site), its contents or using the services 
                      offered through the Site and shall include a subscriber of Services or purchaser of Product of the Company, through the 
                      Site.

      3) This Document contains the rules and regulations, terms of your access and use of the Site.
      4) By accessing, browsing and / or using the Site, you confirm that you have read understood and agreed to conform to and be 
           bound by the terms and conditions contained herein.
      5) The Company may amend or update the terms contained herein by publishing such updated / amended terms of this Site, 
           from time to time. By continuing to access and use the Site, you shall be deemed to accept and conform to the updated and 
           amended terms.

Privacy Policy

Privacy Policy: 

We know that the privacy of your personal information is important to you. We respect your privacy and are committed to maintaining the confidentiality and security of any personal data which we receive from you and retain on your behalf.

We are committed to responsible data management and comply with applicable data protection legislation. We apply industry best practices to protect the security of the data stored on our systems. We will collect, store and use your personal information only to support and enhance your relationship with us. We will not sell your personal information to anyone. We will not disclose your personal information to anyone outside the Tiyatel organisation, except as necessary to our trusted partners and suppliers to enable Tiyatel to provide services to you.

You can browse the non-interactive parts of our website without giving us any personal information, although automated information is conveyed about your computer or mobile device and the pages on our site you visit. If you don’t agree with our Privacy Policy, you should not create an account or use the Tiyatel interactive services.

1) You may contact us directly if you have any questions or concerns about the privacy of data you give us.
2) In this Privacy Policy, references to ‘Tiyatel’ ‘we’ and ‘us’ are to Tiyatel Communications Pvt Ltd,
3) We may collect information from you via this website or by e-mail, telephone, live chat sessions, or alternate electronic or paper communication.

GENERAL PRIVACY POLICIES

INFORMATION COLLECTED

Any personal details you submit, such as name, address(es), telephone numbers, e-mail address, etc. are used only to enable us and our suppliers to provide service to you, for example: to provide SMS services, SaaS subscriptions and for communicating with you. All information you supply will be treated in a confidential manner. Your computer system information including type and IP address (your computer’s individual identification on the Internet) may be automatically logged by our web server. Details collected through linking with social networks will be used for providing analytics and reports on the dashboard of the SaaS subscriber. User anonymity will be maintained and personal information will not be disclosed.


PASSWORD SECURITY

When you log in to your Tiyatel subscription account, other users will not be able to access your information, even if they know your account number, without your password. To prevent other people from accessing your information, you should keep your password confidential and secure and be sure to sign off from your web session if you are using a shared computer or mobile device. You can change your password by logging into your account and we recommend that you do change it periodically.

CREDIT CARD INFORMATION

To enable us to provide services to you, it is necessary to store and process your personal information on our systems. By creating a Tiyatel account and using Tiyatel services, you are giving consent for the personal data you submit to be stored and processed in one or more of these locations.


Your email Address:

We use your e-mail address to communicate with you about your product subscriptions. We also use your e-mail address to send you communications about services that you request. Occasionally we may communicate with you by e-mail to request you to participate in a customer survey.

Your Right

You can update or correct your personal details at any time by logging in to your account. You can request us to remove your personal information by terminating your account or contacting us. However, please note that we may need to keep some personal data in order to comply with legal regulations.